E-Gov & Citizen Engagement

Measure satisfaction with the FCC website

Rather than relying on anecdotal feedback, the FCC should take a more scientific approach to measuring the effectiveness of their website in meeting citizen expectations and needs. The site is very complex and provides lots of information, features, and functions, which makes it all the more necessary to conduct some research to find out who is visiting the site, why they come, whether they are able to accomplish their ...more »


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